Privacy Policy

How we protect your data, ensure transparency, and uphold your privacy

Effective Date: 01-Dec-2024   |   Last Updated: 01-Dec-2024 

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Introduction

This Privacy Policy describes the policies of LifeinCloud LTD (“we”, “us”, or “our”), located at Hanover Square, Mayfair, London, England W1S 1HN, United Kingdom. Registered in England and Wales, company no. 15844051, email: hello [at] lifeincloud.com, phone: +44-204-578-1002.

This policy applies to the collection, use, and disclosure of information when you use our website https://lifeincloud.com or customer portal https://portal.lifeincloud.com (collectively, the “Service”).

Consent

By accessing or using the Service, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please do not access or use the Service.

Changes to this policy

We may modify this Privacy Policy at any time without prior notice and will post the revised policy on the Service. The revised policy will become effective 30 days after it is posted, and your continued use of the Service after such time will constitute your acceptance of the updated terms. We recommend that you periodically review this page.

Information

We may collect, use, share, and retain certain information about you to provide and improve our Service.

What we collect

We may collect and process the following personal information about you:

  • Name
  • Email address
  • Mobile number
  • Date of birth
  • Address
  • Work address
  • Payment information

How we collect it

We may gather information about you through various methods:

  • Direct submission: When you fill out registration forms or submit personal information directly to us.
  • Website and portal interactions: Through your interactions and usage of our website and customer portal.
  • Public sources: From publicly available sources where permissible by law.

How we use it

We may use your personal information to:

  • Provide and improve our services
  • Create and manage user accounts
  • Process payments
  • Provide customer support
  • Communicate administrative information
  • Enforce our terms and conditions
  • Collect customer feedback
  • Display testimonials
  • Conduct marketing and promotional activities
  • Deliver targeted advertising
  • Manage customer orders
  • Protect our Service
  • Resolve disputes
  • Manage user accounts

If we intend to use your information for any other purpose not listed above, we will seek your explicit consent and use your information only upon receiving it, unless otherwise required by law.

How we share it

We do not transfer your personal information to third parties without your consent, except in limited circumstances.

We may share your information with:

  • Third-party service providers: Such as advertising services, marketing agencies, and analytics providers. These third parties are required to use your personal information solely for the purposes it was provided and not to retain it longer than necessary.

We may also disclose your personal information:

  1. Legal compliance: To comply with applicable laws, regulations, court orders, or legal processes.
  2. Enforcement of agreements: To enforce our agreements with you, including this Privacy Policy.
  3. Protection of rights: To respond to claims that your use of the Service violates third-party rights.

In the event of a merger or acquisition, your information may be transferred to the new owner.

How we retain it

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

  • Retention period: We may retain your information for 90 days to 2 years after account termination or as required to comply with legal obligations, record-keeping, fraud prevention, or other legitimate reasons.
  • Anonymous data: Residual anonymous and aggregate information that does not identify you may be stored indefinitely.

Automated decision-making and profiling

We may use automated decision-making or profiling to provide tailored services, deliver targeted marketing, or improve your experience. These processes are based on data analysis and do not involve human intervention.

You have the right to object to such processing or request human review of significant decisions. To exercise this right, contact us at privacy [at] lifeincloud.com.

Legal basis

Under applicable data protection laws, including the General Data Protection Regulation (GDPR), we must identify a lawful basis for processing your personal data. Depending on the purpose, the legal basis may include:

  • Consent: Where you have explicitly agreed to our use of your personal data for specific purposes.
  • Contractual necessity: To perform our obligations under a contract, such as providing you with our services or processing payments.
  • Legal obligation: To comply with applicable laws or regulations, including financial record-keeping or responding to lawful requests from public authorities.
  • Legitimate interests: To pursue our legitimate business interests, such as improving our services, fraud prevention, or ensuring security, provided that such interests are not overridden by your rights and interests.

Cross-border data transfers

Your personal data may be transferred to and processed in countries outside of your country of residence, including countries that may not have data protection laws equivalent to those in your jurisdiction. Where we transfer your data to such countries, we ensure appropriate safeguards are in place to protect your personal data, such as:

  • Entering into Standard Contractual Clauses approved by the European Commission.
  • Ensuring that the recipient is located in a country deemed “adequate” by the European Commission.
  • Implementing binding corporate rules, where applicable.

Your rights

Depending on applicable laws, you may have certain rights regarding your personal data.

Rights you may exercise

You have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to the processing of your data
  • Request data portability to another entity
  • Withdraw consent for data processing
  • Lodge a complaint with a statutory authority
  • Exercise other rights as applicable under local laws

To exercise these rights, please contact us at privacy [at] lifeincloud.com. We will respond in accordance with applicable laws.

Rights under GDPR

If you are in the European Economic Area (EEA), you have the following rights:

  • Right of access: To know if we process your personal data and to access a copy.
  • Right to rectification: To correct inaccurate or incomplete data.
  • Right to erasure (“Right to be Forgotten”): To request deletion of your personal data under certain conditions.
  • Right to restrict processing: To limit how your data is processed under certain circumstances.
  • Right to data portability: To receive your data in a portable format.
  • Right to object: To object to processing based on legitimate interests or for direct marketing purposes.

To exercise these rights, contact us at privacy [at] lifeincloud.com.

Rights under CCPA

If you are a California resident, you have the following rights:

  • Right to know: To request details of the categories and specific pieces of personal data we have collected, used, disclosed, or sold about you.
  • Right to delete: To request deletion of personal data, subject to exceptions under the CCPA.
  • Right to opt-out: To opt out of the sale of personal information, if applicable.
  • Right to non-discrimination: To not be discriminated against for exercising your rights.

To exercise these rights, contact us at privacy [at] lifeincloud.com.

Marketing communications

You may opt out of direct marketing communications or profiling for marketing purposes by contacting us at privacy [at] lifeincloud.com.

Consequences of withholding information

Refusal to provide required personal information or withdrawing consent may limit your ability to access certain services.

Additional details

We provide further details on how we handle your information in specific areas.

Children's privacy

Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately at privacy [at] lifeincloud.com. Upon verification, we will promptly delete such data from our records.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enhance your experience on our Service.

We may use cookies to:

  • Understand and save your preferences for future visits
  • Keep track of advertisements
  • Compile aggregate data about site traffic and interactions to improve our Service

You can choose to have your computer warn you each time a cookie is being sent or turn off all cookies. Refer to your browser’s Help menu for instructions. Disabling cookies may affect the functionality of the Service.

For more information, please refer to our Cookie Policy.

Security

We prioritize the security of your information and implement reasonable measures to protect it.

We employ administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security. Transmission of information is at your own risk.

Data breach notification

In the unlikely event of a data breach that affects your personal information, we will notify affected individuals and relevant regulatory authorities without undue delay, as required by applicable laws.

Third-party links

Our Service may contain links to external websites not operated by us. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of those third parties.

Grievance and data protection officer

If you have any concerns or questions about how we handle your information, please contact our Grievance Officer.

LifeinCloud LTD
Hanover Square, Mayfair, London, England W1S 1HN
Email: privacy [at] lifeincloud.com
Phone: +44-204-578-1002

We will address your concerns in accordance with applicable laws.

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© 2024 LifeinCloud LTD  |  London W1S 1HN, United Kingdom
Registered in England and Wales, Company No. 15844051

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