Terms of services

Revised date: [2025.02.15]

Contracting entity: LifeinCloud Ltd. (“LifeinCloud”, “we”, “us”, “our”), company no. 15844051. Registered office: 13 Hanover Square, W1S 1HN London, United Kingdom. LifeinCloud operates infrastructure and services from datacenters including (without limitation) London (UK), Frankfurt (DE), and Bucharest (RO).

Table of Contents

1. Definitions
2. Scope, Acceptance, Entire Agreement
3. Eligibility, Account Registration & Security
4. Ordering, Billing, Currency, Taxes, Renewal
5. Delivery, Postponement, Suspension, Reactivation
6. Non-Payment & Data Deletion
7. Upgrade / Downgrade & Plan Changes
8. Refunds & Money-Back Guarantee
9. Tariff / Price Changes
10. Payment Processing, Saved Cards & Recurring Payments
11. Credit / Deposit
12. Promotions & Promotional Codes
13. Liability; Indemnity
14. Data Integrity, Security of Applications & Devices
15. Support: Identification, Channels, Scope & Limits
16. Managed VPS vs. Unmanaged / IaaS
17. Compromise & Security Incidents
18. Data Migration & Transfers
19. Support Hours Accounting
20. Rules for Resellers & VPS Owners
21. Content Policy
22. Acceptable Use & Email Policies (Overview)
23. Dedicated IP Policy
24. Resources, Fair Use, “Unlimited/Unmetered”
25. Service Level Agreement (SLA)
26. Privacy; GDPR; DPA
27. General Legal: Force Majeure, Assignment, Notices, Severability, Waiver, Survival
28. Governing Law & Jurisdiction
29. Language of the Agreement
30. Changes to these Terms

1. Definitions

“Account” means the Customer’s LifeinCloud account used to order and manage Services. “Customer” means the individual or legal entity purchasing or using the Services. “Services” means hosting and cloud services including (without limitation) Virtual Private Servers (VPS), virtual datacenter resources, dedicated servers, private networks, storage, backup, IP addressing, and ancillary services. “AUP” means the Acceptable Usage Policy. “Anti-Spam Policy” means the policy governing email and bulk messaging. “SLA” means the Service Level Agreement. “DPA” means the GDPR Data Processing Agreement. “Sub-processor” means any third party engaged by LifeinCloud to assist in providing the Services. “Business Day” means Monday to Friday, excluding UK public holidays.

2. Scope, Acceptance, Entire Agreement

These Terms govern the provision and use of the Services. By ordering, activating, or using the Services, Customer accepts these Terms and all documents incorporated by reference, including the AUP, Anti-Spam Policy, Refund Policy, Privacy Policy & DPA, and Cookie Policy (collectively, the “Policies”). In the event of conflict, a Policy expressly addressing the subject matter shall prevail for that subject. The parties acknowledge that these Terms, together with the Policies and order forms, constitute the entire agreement and supersede prior representations.

3. Eligibility, Account Registration & Security

• Customer must have legal capacity to contract. Individuals must be at least 18 years old.
• Customer is responsible for accurate registration information and for maintaining the confidentiality of credentials, MFA factors, API keys, and SSH keys.
• Customer remains responsible for all activity under the Account, whether authorized or unauthorized. Customer shall notify LifeinCloud without undue delay of suspected compromise.
• LifeinCloud may conduct fraud screening, KYC/AML checks, and may refuse, suspend, or terminate an Account for non-compliance.

4. Ordering, Billing, Currency, Taxes, Renewal

• Services are billed in advance on monthly or annual cycles (or as otherwise stated on the order).
• Unless otherwise specified, prices are exclusive of VAT and applicable taxes. Customer is responsible for paying all taxes, duties, and government charges associated with the Services.
• Currency is typically GBP or EUR; displays in other currencies are for convenience. If conversion applies, the rate used is the payment processor’s or our banking partner’s rate on the date of charge.
• Invoices are issued electronically to the email address on file and are also available in the control panel.
• Services set to auto-renew will renew at the then-current price unless Customer disables auto-renew or cancels prior to renewal.

5. Delivery, Postponement, Suspension, Reactivation

• Delivery & Activation. Provisioning occurs after payment confirmation. Third-party mediated services (e.g., domains, SSLs, licenses) are purchased/renewed only after full payment is received.
• Postponement. Customer may request invoice postponement for LifeinCloud-hosted services; approval is at LifeinCloud’s discretion.
• Suspension & Reactivation. Services may be suspended for non-payment, AUP breaches, security issues, or legal requests. Reactivation occurs after the cause is remedied and all outstanding amounts are paid. Additional fees (e.g., restoration or administrative fees) may apply.

6. Non-Payment & Data Deletion

• If an invoice remains unpaid after the due date, LifeinCloud may suspend Services.
• If non-payment exceeds 30 calendar days, LifeinCloud may terminate the Account or specific Services and delete data. Data may become irrecoverable.
• Where feasible, and if backup exists, restoration may be offered subject to availability and a restoration fee, and may also require purchase of support hours for complex services (e.g., Reseller, VPS).

7. Upgrade / Downgrade & Plan Changes

• Downgrade credits (if any) are calculated only for full unused months paid in advance and only where the plan permits.
• One free plan change (upgrade/downgrade) may be allowed every 30 days; additional changes in the same period may be charged as support time.
• Plan changes involving control panel or account merges may require paid support time.

8. Refunds & Money-Back Guarantee

Refunds are governed by the Refund Policy (incorporated by reference). In summary (without limitation):

• A 30-day money-back guarantee may apply to the first VPS service purchased by a new customer, subject to exclusions and abuse prevention.
• Non-refundable items include (without limitation): domains (registration/transfer/renewal), third-party software licenses (e.g., cPanel/Plesk/Microsoft), SSL certificates, additional IPs, and other third-party mediated services.
• Where an order included free or discounted items (e.g., free domain), their retail value may be deducted from any refund.
• Accounts suspended or terminated for breach of these Terms or the Policies are not eligible for refunds.
• Refund processing timelines and method are described in the Refund Policy; banking timelines are outside LifeinCloud’s control.

In the event of any inconsistency between this Section and the Refund Policy, the Refund Policy shall prevail.

9. Tariff / Price Changes

• For active Services, LifeinCloud will provide at least 30 calendar days’ notice prior to price changes taking effect.
• Prepaid periods are not affected until renewal.
• Changes to pricing for new Services may take effect with at least 7 calendar days’ notice on the website.

10. Payment Processing, Saved Cards & Recurring Payments

• Invoices for card payments are issued in accordance with applicable accounting rules; month-end cut-off timing may apply.
• Upon enabling saved card(s) and/or recurring payments, Customer authorizes LifeinCloud to charge renewal fees and amounts due for designated Services automatically upon invoice issuance.
• Recurring payments are subject to the Refund Policy.

11. Credit / Deposit

• Customer may add credit/deposit in the control panel. Applicable VAT/tax rules depend on the Customer’s tax status and jurisdiction.
• Credit application to invoices is manual unless otherwise stated. Partial application may be restricted; where allowed, the rules shown in the control panel apply.
• LifeinCloud may apply available credit to overdue invoices for Services already renewed or consumed.
• Minimum/maximum deposit thresholds are as displayed in the control panel from time to time.

12. Promotions & Promotional Codes

• Promotional codes are available to individuals and businesses, apply only to new hosting orders (unless stated otherwise), and cannot be combined or applied retroactively.
• Coupons typically apply to the first billing period only and only to eligible Services specified in the promotion.
• Free bundled items are bound to the LifeinCloud infrastructure; transfer away may forfeit the free benefit and/or incur standard fees.
• LifeinCloud may modify or discontinue promotions at any time.

13. Liability; Indemnity

• Exclusion. LifeinCloud shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profit, revenue, data, or business interruption.
• Cap. LifeinCloud’s aggregate liability arising out of or related to the Services shall not exceed the fees paid by Customer for the affected Service during the twelve (12) months preceding the event giving rise to the claim.
• Indemnity. Customer shall indemnify and hold harmless LifeinCloud and its affiliates from claims, damages, penalties, and costs (including reasonable legal fees) arising from (i) Customer’s content or use of the Services, (ii) breach of these Terms or the Policies, or (iii) violation of law or third-party rights.

14. Data Integrity, Security of Applications & Devices

• Customer is solely responsible for the security, maintenance, and integrity of its applications, code, and data.
• Customer is responsible for securing end-user devices used to access the Services.
• Backups: Unless otherwise stated for a specific Service, backups are Customer’s responsibility. Where LifeinCloud provides backup functionality or slots, such features are provided “as-is”; Customer must verify backup integrity and perform restores as needed.

15. Support: Identification, Channels, Scope & Limits

15.1 Identification

• Phone: verification via Account information and support PIN.
• Chat: login to the Account is required.
• Email/Ticket: requests must originate from the Account email or an authorized contact.

15.2 Channels & Response

• Support is available 24/7 via ticket/email. Live chat and phone may be available but are not guaranteed real-time troubleshooting channels.
• Complex requests may require escalation to ticket. Indicative response targets are not guarantees and may vary with load and complexity.

15.3 Telephone Assistance

• Requests requiring >5 minutes investigation will be redirected to ticket for proper handling.

15.4 Abuse & Conduct

• Abusive language/behavior towards staff is prohibited. LifeinCloud may suspend support in such cases and/or suspend Services for continued abuse.

15.5 Scope

• Standard support covers infrastructure availability and platform issues. It does not include customer application development, code debugging, or third-party software configuration unless otherwise stated.
• Requests outside standard scope may require purchase of managed services or support hours.

16. Managed VPS vs. Unmanaged / IaaS

16.1 Managed VPS

• Administrative access: under managed service, Customer will not receive root/superuser credentials.
• Covered items (illustrative): control panel installation/configuration; web/mail/database services; firewall configuration; periodic updates; 24/7 monitoring and intervention; baseline performance tuning; server-level automation related to the panel stack.
• Requests to install or configure software beyond the standard managed stack may be accepted or refused at LifeinCloud’s discretion and may consume support hours.

16.2 Unmanaged / IaaS

• LifeinCloud is responsible for infrastructure operation and connectivity only.
• Customer is solely responsible for OS, services, applications, and security hardening.
• Additional assistance may be available as paid support hours.

17. Compromise & Security Incidents

• Where LifeinCloud detects compromised resources (e.g., via abnormal network indicators), Customer will be notified. Based on severity, LifeinCloud may temporarily block public connectivity or shut down the instance.
• Customer is responsible for identifying and removing the cause of compromise and associated tools, and for restoring secure operation. Alternatively, Customer may provision a fresh instance and migrate clean data.
• Failure to remediate may result in suspension or termination to protect the platform.

18. Data Migration & Transfers

• Initial, reasonable migration assistance may be provided at no cost for Shared Hosting, Reseller, and Managed VPS at the time of service onboarding, or for intra-LifeinCloud moves related to approved upgrades/downgrades.
• Transfers to unmanaged VPS or complex migrations, re-runs due to Customer action/inaction, or manual/custom work are billed as support hours.
• LifeinCloud is not responsible for application-specific adjustments post-migration. The Customer must validate websites/applications and (where relevant) reconfigure mail clients.

19. Support Hours Accounting

• “Included” support hours (if any) are allocated per monthly billing period and do not roll over.
• Purchased support hours may roll over per the terms displayed in the control panel.
• Time is measured based on actual technician effort to analyze and fulfill the request, regardless of contact channel.
• Purchase of support hours does not guarantee acceptance of any specific request.

20. Rules for Resellers & VPS Owners

• Resellers/VPS owners remain LifeinCloud’s primary contractual counterpart and are responsible for their downstream users and for passing through these Terms and Policies.
• Resellers/VPS owners must cooperate with LifeinCloud requests and, upon request, provide contact details of downstream users to facilitate compliance actions.
• Resellers/VPS owners shall indemnify LifeinCloud for violations by their clients.

21. Content Policy

Customer is responsible for ensuring that all content and activity complies with applicable law and third-party rights. Prohibited content includes (without limitation):

• Material infringing copyrights, trademarks, or other IP rights; pirated software; warez.
• Nudity/pornography in violation of law; child sexual abuse material (CSAM).
• Threats, harassment, defamatory or libelous statements; incitement to violence; hate speech.
• Fraudulent, misleading, or deceptive content; privacy violations; illegal surveillance.
• Viruses, trojans, or content intended to compromise systems.

LifeinCloud may remove or disable content and suspend Services for violations.

22. Acceptable Use & Email Policies (Overview)

Customer must comply with the AUP and Anti-Spam Policy. Highlights (non-exhaustive):

22.1 General AUP

• No continuously running background programs on shared environments; no cron timers < 5 minutes where prohibited; no CGI on platforms that prohibit it.
• No DoS/DDoS, flooding, mail bombing, or falsifying TCP/IP headers.
• No proxy/IRC scripts, FormMail/PhpShell-type scripts with known vulnerabilities, torrent trackers, topsites, IRC bots, or online games (except small browser-based).
• No unauthorized access attempts, scanning, sniffing, spoofing, or similar activities.
• Scripts or processes posing a security risk or degrading performance may be disabled or removed without prior notice.

22.2 Email & Bulk Messaging

• Commercial email requires prior, provable consent (opt-in). Double opt-in is recommended.
• Every email must include clear identification of sender and an easy, effective unsubscribe mechanism processed without undue delay (no later than 5 days).
• Recommended bulk sending windows: off-peak hours (before 09:00 or after 22:00) and a reasonable sending rate (e.g., a few dozen emails per minute).
• Operational limits: typical attachment size up to 25 MB; maximum recipients per message recommended at 25; excessive CC/BCC discouraged.
• LifeinCloud monitors SMTP traffic patterns for abuse and may intervene, filter, or rate-limit to protect network reputation.
• Email delivery is not guaranteed; factors such as mailbox quotas, blacklists, aggressive filtering, greylisting, and oversized attachments can affect delivery.

For detailed rules, consult the complete AUP and Anti-Spam Policy published on our website.

23. Dedicated IP Policy

• Before allocation, IPs may be checked for reputation and RBL status. Allocation is at LifeinCloud’s discretion.
• Subsequent IP changes are only for well-founded reasons and may be refused or subject to a change fee as listed on the website.
• Where a Service includes a single dedicated IP, it may be assigned to all domains/subdomains running under that Service unless otherwise configured.
• IPv6 may be assigned alongside IPv4 where available; removal upon Customer request is possible.

24. Resources, Fair Use, “Unlimited/Unmetered”

24.1 Shared Hosting / Shared VPS Nodes

• Each account has specific resource allocations. Storing files > 500 MB solely as archives/media (not part of the website/application) is prohibited on shared plans (except account backups, where permitted).
• LifeinCloud may contact the Customer to recommend upgrades or optimizations if sustained resource saturation is detected.
• To protect data integrity, LifeinCloud may halt a VPS if available storage falls below a critical threshold (e.g., 1% or 1 GB) and Customer does not act.
• Streaming audio/video at scale, file or image hosting/sharing, and use as a general storage repository are prohibited on plans where so stated.

24.2 Managed VPS License Limits

• Control panel licenses may limit the number of accounts/domains. Adjustments require license tier changes (upgrade/downgrade).
• Of total disk space, a portion is consumed by OS and control panel; remaining capacity is available for Customer data.
• Customers will be notified when disk usage approaches critical thresholds.

24.3 “Unlimited/Unmetered” Clarification

• “Unlimited/Unmetered” describes generous allocations subject to fair use and technical constraints; it does not imply infinite resources.
• Numerical configuration thresholds (e.g., number of mailboxes, subdomains) may be capped at operationally high limits.
• Traffic limits are inherently bounded by assigned bandwidth and physical constraints.

24.4 CPU & Utilization

• Shared VPS: sustained 100% CPU for > 30 minutes may trigger a notice and optimization or upgrade recommendation.
• Dedicated VPS: Customer may utilize assigned resources fully; LifeinCloud may restrict abusive patterns that adversely affect network stability.

25. Service Level Agreement (SLA)

• LifeinCloud targets 99.9% monthly uptime for core infrastructure and network at the datacenter edge.
• Exclusions: scheduled maintenance (with prior notice), emergency maintenance, events outside LifeinCloud’s reasonable control (force majeure), Customer-caused incidents, third-party software faults, and abuse-related suspensions.
• Remedy: service credits against future invoices, calculated proportionally to downtime, capped at 100% of the monthly fee for the affected Service. Credits are the sole and exclusive remedy for SLA claims.
• Procedure: Customer must submit an SLA claim via ticket within 10 Business Days of the alleged event with supporting logs/evidence.

26. Privacy; GDPR; DPA

• LifeinCloud processes personal data in accordance with the Privacy Policy and the Customer Data Processing Agreement (DPA), which are incorporated by reference.
• Customer remains Controller for Customer Data; LifeinCloud acts as Processor except where LifeinCloud determines processing of its own data (e.g., billing, fraud prevention) as Controller.
• International transfers (where applicable) are safeguarded by appropriate mechanisms (e.g., SCCs).

27. General Legal

27.1 Force Majeure

Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, war, terrorism, civil disturbance, labor disputes, governmental actions, utility or Internet failures, or supplier outages.

27.2 Assignment

Customer may not assign or transfer rights/obligations without LifeinCloud’s prior written consent. LifeinCloud may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

27.3 Notices

Notices to LifeinCloud must be sent via the channels indicated on the contact page and are deemed delivered upon confirmation. Notices to Customer are sent to the Account email and/or posted in the control panel.

27.4 Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid provision will be replaced by an enforceable provision that most closely reflects the parties’ original intent.

27.5 Waiver

No failure or delay by either party in exercising any right shall constitute a waiver. A waiver must be in writing to be effective.

27.6 Survival

Provisions which by their nature should survive termination shall survive, including but not limited to payment obligations, indemnities, liability limitations, governing law, and dispute resolution.

28. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. The courts located in London, United Kingdom, shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

29. Language of the Agreement

Binding English Version. The English version of all legal agreements and policies is the sole official and binding version. Translations are provided solely for convenience and have no legal effect. In case of inconsistency or conflict, the English version shall prevail.

30. Changes to these Terms

LifeinCloud may amend these Terms and the incorporated Policies from time to time. Material changes will be communicated by email or via the control panel. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Annexes & Cross-References

• Acceptable Usage Policy
• Anti-Spam Policy
• Refund Policy
• Privacy Policy & GDPR DPA (Annexes: Sub-processors; Security Measures – available upon request)
• Cookie Policy